Why can’t I see my pop-up section (widget) on the thank you page?
You may run into an issue where the Pop-Up with Timer does not appear on your Thank You Page. As frustrating as that maybe, the fixes are quite simple.
Here's how you can fix it.
Firstly, make sure that the published template has the pop up section enabled. The section can be enabled in the General Settings Section of the Page Builder
If these conditions are met then you’re good to go.
You can choose to display the pop-up:
On every impression - the popup will appear every time a customer visits the thank you page.
Display once per customer - the popup will only appear once for each customer.
Once per order - the popup will only appear once for each order.
📝 NOTE: We’ve designed this feature so it’ll only appear once per order/customer to present a true - special offer.
You wouldn't want customers to visit the thank you page multiple times and see the same “special” offer again, as the repeat offer would be redundant and may be seen as spam.
If you still want to check that this section works, just choose the on every impression option and place a test order on your store (or use already existing order) and see if it appears in the thank you page.
To further assist you here's an article on how to test orders on Shopify
If this article did not solve your issue, our support is available for you 24/7, just click the live chat button at the bottom-right corner of this page.
📢 Did you know we have a YouTube channel? Don’t forget to subscribe to the channel to keep in touch with us and our news and updates.
🙏 If you find our app useful, help other merchants find it by leaving us an honest review on the Shopify app store! It means the world to us.
📧 Please let us know if you spot any typos, mistakes or omissions via care@stilyoapps.com
Here's how you can fix it.
Firstly, make sure that the published template has the pop up section enabled. The section can be enabled in the General Settings Section of the Page Builder
If these conditions are met then you’re good to go.
You can choose to display the pop-up:
On every impression - the popup will appear every time a customer visits the thank you page.
Display once per customer - the popup will only appear once for each customer.
Once per order - the popup will only appear once for each order.
📝 NOTE: We’ve designed this feature so it’ll only appear once per order/customer to present a true - special offer.
You wouldn't want customers to visit the thank you page multiple times and see the same “special” offer again, as the repeat offer would be redundant and may be seen as spam.
If you still want to check that this section works, just choose the on every impression option and place a test order on your store (or use already existing order) and see if it appears in the thank you page.
To further assist you here's an article on how to test orders on Shopify
Well, that’s a wrap!
If this article did not solve your issue, our support is available for you 24/7, just click the live chat button at the bottom-right corner of this page.
📢 Did you know we have a YouTube channel? Don’t forget to subscribe to the channel to keep in touch with us and our news and updates.
🙏 If you find our app useful, help other merchants find it by leaving us an honest review on the Shopify app store! It means the world to us.
📧 Please let us know if you spot any typos, mistakes or omissions via care@stilyoapps.com
Updated on: 23/05/2024
Thank you!