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Setting up previous offer conditions (upsells / downsells) on post-purchase pages | Shopify


How to set up previous offer conditions (upsells/downsells) on post-purchase pages




In this guide, we'll walk you through setting up a condition on your first post-purchase page, adding an upsell and a downsell offer on the second post-purchase page, and showing how everything works together on a live site.


[A] Preparing:- Setting up a condition to be met on Post-Purchase page 1


  1. Navigate to the Post-purchase page 1 in your ReConvert dashboard
  2. Select the slot where you want to add a condition
  3. Click on Add Condition
  4. Set the condition to activate when a desired product is in the cart
  5. Select the widget that will be displayed when the condition is met
  6. Save the condition


[B] Setting up the Previous Offer Condition on Post-Purchase 2


  1. Navigate to the Post-purchase 2nd page in your ReConvert dashboard
  2. Click on Add Condition
  3. Choose Previous Offer as the condition type



  1. Set Operator 1 to Previous Offer [Accepted/Declined] on Post-purchase 1st page as needed



  1. Set Operator 2 to the page where the selected accept/decline action took place



  1. Set Operator 3 to either:
  • Any condition was accepted/declined
  • Specific condition(s) were accepted/declined



  1. If selecting specific condition(s) in Step 6, a multiple-choice condition list will appear. Select the condition(s) that triggered the action on the previous page:-



📌 Example Scenarios:-

  • Show Offer A on the Thank You page if the customer accepted both the first and second condition on the first post-purchase page
  • Show Offer B if they accepted only the second condition on that page
  • Show Offer C if they accepted/declined all relevant offers on the page


  1. Within the editor, select and design the widget to display when the previous condition is met
  2. Save the condition


[C] Verification of the Setup


  1. Go to your live store and select the product that will activate the condition on the first post-purchase page
  2. Complete the purchase to reach the first post-purchase page and check that the post-purchase offer is correctly displayed
  3. Accept the first post-purchase upsell as created above
  4. Verify your flows are working as intended


Well, that’s a wrap!


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Updated on: 02/03/2025

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