Setting up previous offer conditions (upsells / downsells) on post-purchase pages | Shopify

How to set up previous offer conditions (upsells/downsells) on post-purchase pages

In this guide, we'll walk you through setting up a condition on your first post-purchase page, adding an upsell and a downsell offer on the second post-purchase page, and showing how everything works together on a live site.

[A] Preparing:- Setting up a condition to be met on Post-Purchase page 1

Navigate to the Post-purchase page 1 in your ReConvert dashboard
Select the slot where you want to add a condition
Click on Add Condition
Set the condition to activate when a desired product is in the cart
Select the widget that will be displayed when the condition is met
Save the condition

[B] Setting up the Previous Offer Condition on Post-Purchase 2

Navigate to the Post-purchase 2nd page in your ReConvert dashboard
Click on Add Condition
Choose Previous Offer as the condition type



Set Operator 1 to Previous Offer [Accepted/Declined] on Post-purchase 1st page as needed



Set Operator 2 to the page where the selected accept/decline action took place



Set Operator 3 to either:
- Any condition was accepted/declined
- Specific condition(s) were accepted/declined



If selecting specific condition(s) in Step 6, a multiple-choice condition list will appear. Select the condition(s) that triggered the action on the previous page:-



📌 Example Scenarios:-
- Show Offer A on the Thank You page if the customer accepted both the first and second condition on the first post-purchase page
- Show Offer B if they accepted only the second condition on that page
- Show Offer C if they accepted/declined all relevant offers on the page

Within the editor, select and design the widget to display when the previous condition is met
Save the condition

[C] Verification of the Setup

Go to your live store and select the product that will activate the condition on the first post-purchase page
Complete the purchase to reach the first post-purchase page and check that the post-purchase offer is correctly displayed
Accept the first post-purchase upsell as created above
Verify your flows are working as intended

Well, that’s a wrap!

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Updated on: 02/03/2025