Post-purchase pages not showing? Common causes and how to fix them | Shopify

If you have onboarded correctly, created post-purchase page upsells, yet are frustrated that these are not displaying to some or all of your customers, there are a number of reasons that Shopify is not displaying your beautiful post-purchase offers.

In this article, we'll outline the common causes and provide steps to troubleshoot and resolve the issue. We will pay particular focus on number 6.; the issue that can occur with multi-currency.

Common reasons for post-purchase pages not displaying

1. Alternative payment methods Shopify does not support post-purchase pages when alternative payment methods are used. Examples include: gift cards, Klarna, Affirm, Afterpay, Apple Pay, Amazon Pay, and Google Pay
2. Express payment methods - for example PayPal Express and ShopPay may not always display post-purchase pages depending on Shopify’s settings
3. Payment providers storing CVV details - Providers such as Braintree, PayPal Payments Pro, and E-Way store CVV details, which can prevent post-purchase pages from displaying - if you haven't already, please check out our helpdesk articles here and here
4. Free orders - Orders with a total value of $0 will not trigger post-purchase pages
5. Missing shipping address - If a shipping address is not provided (e.g., for cash on delivery or local pickups), post-purchase pages will not display
6. Multi-currency setup - Post-purchase pages will not display for customers paying in a currency different from your store's default currency

You can find a more detailed list of reasons here.

Resolving multi-currency issues

One of the most common reasons for missing post-purchase pages listed above is issues with 6. above; multi-currency setup. Follow these steps, and/or watch the video in this article, to resolve it:

1. Log in to your Shopify store (this must be the store owner, not a collaborator)
2. Click Settings
3. Select General
4. Scroll down to the Store currency section under Store defaults

5. Check the default currency. If it doesn't align with the currency most of your customers use:

• Click the three dots
• Select Change store currency (only the store owner can make this change)
• Choose the preferred currency
• Save your changes

By setting the default currency to the one used by the majority of your customers, you ensure post-purchase pages display correctly for the majority of your customers.

Well, that’s a wrap!

If this article did not solve your issue, our support team is available for you 24/7, just click the live chat button at the bottom-right corner of this page.

Updated on: 15/07/2025