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How to set up previous offer conditions (upsells/downsells/cross-sells) | Shopify




In this guide, we'll walk you through setting up a condition, adding an upsell and a downsell offer on the second post-purchase page, and showing how everything works together on a live site.


[A] Preparing:- Setting up a condition to be met on Post-Purchase page 1


  1. Navigate to the Post-purchase page 1 in your ReConvert dashboard
  2. Select the slot where you want to add a condition
  3. Click on Add Condition
  4. Set the condition to activate when a desired product is in the cart
  5. Select the widget that will be displayed when the condition is met
  6. Save the condition


In our example we used the post purchase page 1, but the 'previous offer condition' is available on all pages


[B] Setting up the Previous Offer Condition on Post-Purchase 2


  1. Navigate to the Post-purchase 2nd page in your ReConvert dashboard
  2. Click on Add Condition
  3. Choose Previous Offer as the condition type



  1. Set Operator 1 to Previous Offer [Accepted/Declined] on Post-purchase 1st page as needed



  1. Set Operator 2 to the page where the selected accept/decline action took place



  1. Set Operator 3 to either:
  • Any condition was accepted/declined
  • Specific condition(s) were accepted/declined



  1. If selecting specific condition(s) in Step 6, a multiple-choice condition list will appear. Select the condition(s) that triggered the action on the previous page:-


In our example we used the post purchase pages 1 and 2, but the 'previous offer condition' is available on all pages and can apply to specific actions taken on previous pages (generally) or specific actions taken on previous pages (within specific widgets, and the specific action that was taken therein - e.g. did the customer accept or decline a specific offer?


📌 Alternative example scenarios:-

  • Show Offer A on the Thank You page if the customer accepted both the first and second condition on the first post-purchase page
  • Show Offer B if they accepted only the second condition on that page
  • Show Offer C if they accepted/declined all relevant offers on the page


  1. Within the editor, select and design the widget to display when the previous condition is met
  2. Save the condition


[C] Verification of the setup of our demo previous conditions


  1. Go to your live store and select the product that will activate the condition on the first post-purchase page
  2. Complete the purchase to reach the first post-purchase page and check that the post-purchase offer is correctly displayed
  3. Accept the first post-purchase upsell as created above
  4. Verify your flows are working as intended


Well, that’s a wrap!


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Updated on: 15/07/2025

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