Articles on: Integrations

How to add order tracking widget to your Shopify thank you page

We're happy to announce that from now on, you can add order tracking information onto your order status page, without having to use any third party tracking service. That's right, you can add tracking information into your thank you page using ReConvert and 17TRACK!

At a time where ecommerce competition is increasing, leading Shopify brands are turning their generic shipment tracking experience into a marketing channel to:

Increase retention
Decrease the amount of “where is my order?” emails from customers and,
Build a world-class branded experience

This feature will help you do the same and improve your customer experience!

What is 17TRACK?

17TRACK is a Shopify app that provides ALL-IN-ONE package tracking service. The web/apps are translated into multiple language versions, and the users are from around 220 countries and territories.

Why use 17TRACK?

17TRACK translates to 'Track All Together' in Chinese. As an indispensable package tracking system for eCommerce industry, this app has had a massive impact on millions of online retailers & their customers.

You can use 17TRACK to track packages from all across the world, and from a variety of different countries, for FREE.

A lot of merchants using international services and sending from places like China, send their customers directly to 17TRACK to track their order. The problem with this is that customers are directed to an external page that has no relation to your store.

How Can I Add It to The Order Status Page?

With ReConvert, you can easily add tracking information directly from 17TRACK- the tracking iFrame will be a part of an optimized, designed order status page, which will encourage your customers to re-engage with your store, and maybe purchase again.

1️⃣ Go to your Thank You Page builder by clicking the Thank You Pages dropdown as seen below.

2️⃣ Select Customize to open a thank you page

NOTE 📝 You can also access the Thank You Page from the Funnel Editor

How to Open the Thank You Page From the Funnel Editor

3️⃣ Click General Settings

4️⃣ Go do Order Tracking

5️⃣ Check the Enable order tracking checkbox to enable the tracking widget

📝 NOTE: The 17Track widget uses iFrame. ReConvert has no control over the content displayed. It might contain ads or any type of external links

The section will automatically appear under the order summary once an item in the order has a tracking number. Tracking numbers will be auto-filled in the tracking input area once available.

📝 NOTE: If items are fulfilled separately, a different tracking widget will appear under each item.

You can also control the following settings:
Button text
Button colors
Tracking details language

Now you can easily direct your customers to an order status page that will not only give them their order details, but might also get them to buy again!

Well, that’s a wrap!

If this article did not solve your issue, our support is available for you 24/7, just click the live chat button at the bottom-right corner of this page.

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Updated on: 20/11/2022

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